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WORLD OF INDUSTRIES 02/2018

WORLD OF INDUSTRIES 02/2018

For Beumer Group,

For Beumer Group, Customer Support is much more than just a service LOGISTICS Approximately 1,000 employees worldwide now work for Beumer Group-Customer Support. They take care of the customer, starting with the first project discussion, through the time when the system is in operation. The offered portfolio includes different services, in particular Residential Service. With this service, companies can hand over the complete responsibility for availability, performance and economic efficiency of their material flows to Beumer specialists. As an international manufacturing leader in intralogistics providing customized system solutions in the fields of conveying, loading, palletizing, packaging, sortation and distribution technology, Beumer Group knows the particular challenges posed by the customers. They have high demands on machine availability and, therefore, on customer support. This is why the system supplier has developed and extended its customer support and established it as a business segment in its own right. Due to its global positioning, the group has consistently optimized and extended this segment with specifically trained employees during the last few years. “We’re not only providing service products, we really take care,” emphasizes Guido Hesse, Director Customer Support at Beumer. “This becomes more and more important to users from different industries.” A continuously high level of availability has to be ensured to enable companies to stay competitive. 48 WORLD OF INDUSTRIES 2/2018

Enough time to focus on the core business Beumer Customer Support offers customized service agreements to customers. These include, for example, the supply of spare parts, preventive as well as routine maintenance, and the operation of the systems. They are matched individually to the respective needs of the customer, including service intervals and response times as agreed by contract. “More and more manufacturers, especially logistics service providers, wish to concentrate on their own core business and to delegate the responsibility for their systems and We take responsibility for smooth material flows of customers – even on the customer’s site. Guido Hesse, Director of Customer Support at Beumer Group machines”, says Hesse, identifying a pronounced trend. “Therefore, Residential Service plays an important role within our Customer Support portfolio.” This service means that Beumer employees take on the responsibility for operating times, performance and economic efficiency – if necessary, they stay permanently on the customer’s site. The systems have to be always perfectly adapted to their tasks, and all processes have to run smoothly. “In a highly competitive environment, we convince our customers with reliability and a high level of system availability,” explains Hesse. Successful customer support requires an understanding of the mentality of the customer: How is the customer positioned? What are his goals and how does he want to develop in the future? These questions require tactfulness and cultural know-how. Reliable operation increases turnover A sports manufacturer, for example, relies on this service at his new distribution center. The newly leased 40,000-square-meter warehouse complex is in the immediate vicinity of the extant building. Both buildings are linked to each other by an approximately 370-meter-long conveying system. In the head office, the supplies for retailers and distributors home and abroad are processed, while the internet orders from all over Europe are exclusively handled in CHARGE YOURBUSINESS WITH THENEXTGENERATION LITHIUM-ION BATTERY POWEREDBYLITHIUM-TITANATE ENDURING ANDFAST • 32 000 full cycles • Lifetime 15+ years • Chargingtime: 30 min • Temperature:-30°Cto+45°C • Multi-shift exploitation 24/7 • Warranty5years COST-EFFECTIVE • LowestTCO • Most efficient recuperation • Maintenance-free • Best for rent SMART • Parameter control • Memory function • Individually configuredsystem FORINDUSTRIAL ELECTRICTRUCKSAND AGVs KBK EUROPE GMBH Yourreliablepartner for thesupplyofcutting-edgetechnologies andstate-of-the-artproducts Immermannstr. 13, 40210 Düsseldorf,Germany info@kbkeurope.de Tel.:+49-(0)211-35-00-15 ECO-FRIENDLYAND SAFE • Energy-and material-saving • No gases • Highestlevel of safety KBK

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